I have registered free of charge with a Basic profile as a guest and would like to upgrade. What are the costs for a full premium membership and what are the terms?
We offer terms of 1, 3 and 6 month(s) for Premium Memberships. All memberships expire automatically, we don’t force you into a subscription model.
Our memberships start from 14,99 EUR / month. Our standard prices are:
- 1 month: 19.99 EUR
- 3 months: 53.97 EUR (17.99 per month)
- 6 months: 89.94 EUR (14.99 per month)
We also always offer promotional prices. If you are a student, or just short of money, just write to us, we can help you in individual cases.
I keep getting a message to fill in all the required fields, and the profile just doesn’t save my entries.
Please check your profile/nickname. Mostly it is because the name is not accepted by the system, because this
a) has less than 3 characters,
b) contains invalid characters such as spaces, umlauts or special characters,
c) already exists
Then first fill only the necessary fields (country, age, gender, I am looking for), save your profile and then add all the other information. The mentioned fields are necessary for the profiles to ensure a basic functionality and for us to ensure a certain quality.
After successful registration on the platform, I would like to complete my profile. I have filled in all the necessary fields in the profile, but I cannot get out of the profile. As soon as I want to use the platform’s functions and click on Search or Matching in the menu, for example, only my profile is displayed again and again?
Please make sure that you:
– uploaded a profile picture
– you have filled in all the necessary profile fields in the basic data
Only with a picture and filling out the necessary profile files, your profile will be fully approved and you can use the features of the platform.
I want to delete my profile and all data. Unfortunately, this does not work. I can’t get into the menu.
To delete your profile go to the top menu with the mouse on “Profile” and then in the submenu on “Delete profile & membership”.
However, if you keep coming back to your profile, your profile is probably not yet approved by the system. That is, not filled in with the necessary data and/or not uploaded a profile picture. Only when the required fields are filled in and you have uploaded a profile picture, your profile is approved and you can access all functions of the platform, including deleting your profile.
I have discovered someone interesting on the platform and would like to write a message to this user, but I do not see an option to do so.
Please note that active contact is limited with a Basic profile.
As a premium member, you will see a blue heart on every profile, or short profile in the search. If you click on the blue heart, a window will open in which you can send a contact request with a short message. If the user accepts the request, you can write indefinitely.
With the Basic profile, you can accept contact requests, and then also write with the member in question indefinitely.
Every time I go to search, I see the same hits as before. However, I would like to see all of them again and reselect them.
Click “reset” in the upper left corner of the search area. This way all previous filters will be deleted and all users will be displayed in the search again.
Please note that the search may cache your filter criteria. If you then go back to the search, it may be that the filter is still set and you therefore see this selection again.
In the mobile version, you can also find “reset” in the list of filter criteria, above the map.
I want to log in, but I get an error message that my username or password is incorrect.
You can login with your profile name and password, or with eMail and password. If the login does not work, the password is probably incorrect. If you have forgotten your password, please click “Forgot password” on the login screen.
You will then be sent a password reset link to your email and you can set a new password. Please make sure that your password must be at least medium strength in order to be accepted. Ideally eight or more characters, combination of letters, numbers, special characters.
I registered as a guest member, sent the form for full membership by bank transfer and transferred directly. After one day, the membership is still not registered.
Please note that it may take up to two days for us to receive your transfer. We will do our best to check the account receipts in a timely manner and will activate your profile for full membership after the money has been received.
If you haven’t received your full membership 4-5 days after the transfer, please check that your transfer has been made and write to support using the contact form below.
I have read that the platform is run by a Swiss association. But I am not from Switzerland, can I still use the platform?
Absolutely. The platform was founded in Switzerland, but is available internationally throughout Europe. Our vision is to connect all conscious people, across national borders. That is why we have also integrated many other languages into the platform and offer the platform throughout Europe.